Phoenix Social Media Promotion

Magazine 2014

Contact Us

Phoenix Medical Systems (P) Ltd

Mr. V. Sashi Kumar
32/4, Jawaharlal Nehru Salai,
Ekkattuthangal,
Chennai - 600 032  INDIA.

Phone Fax E-mail

+91 44 2225 1177 / 1178 / 0248 +91 44 22250194 sashi@pmsind.com

Other Contact Details International Division Mr. Vinod Narayanan Tel Mobile E-mail   +91 44 22250248 +91 9380571151 vinod@pmsind.com VinodPhoenix	India Operations Mr. G V Subba Reddy Mobile E-mail +91 9000646493 subbareddy@pmsind.com
Customer Support Mrs. Susan A. Tel Mobile E-mail +91 44 22253503 +91 9380571153 susan@pmsind.com	Marketing Coordinator Ms. Reshma Begum Tel Mobile E-mail +91 44 2225 1177 / 1178 +91 9383117867 reshma@pmsind.com

How Phoenix Service Support Works

We at Phoenix endeavour to provide our customers, service support within the shortest time possible. To achieve this goal we have a 45 member team working throughout India to ensure the same.

The Phoenix Service Team’s objectives include attending satisfactorily to any service call within 72 hours (in major cities) and getting the equipment in working condition within the first visit. 

Phoenix Service is responsible for ensuring that preventive maintenance operations are carried out according to the recommended schedule. The Phoenix Service Team is prepared to treat on an emergency basis the unlikely event of newly received equipment functioning other than as expected (DOA). 

Phoenix has a toll-free number that can be called for service requests: 1800-425-3503. The working hours of the Phoenix toll-free number are now extended, and the number is attended from 0900 to 1900 hours Indian Standard Time (except holidays and Sundays). With this facility, help is just a phone call away. Customer calls in all the major Indian languages are handled. The following details are noted by Phoenix when a call is received: name, address and telephone number of the customer; the model number of the equipment; the serial number of the equipment and whether it is under a warranty or maintenance contract; the nature of the problem. Alternatively, a service call can be logged by sending an email to service@pmsind.com or susan@pmsind.com. 

Once a service call request is logged, Phoenix Service locates the closest service engineer. The customer is called back and informed about the likely date and time of arrival of an engineer. If a call cannot be closed within Phoenix’s time limits for any reason such as the unavailability of spares, the matter is escalated to the Service Manager. Any unusual technical faults are also escalated to the Service Manager. The Quality Team is also informed, and they take the necessary remedial actions immediately.

The Phoenix Service Team carries out regular preventive maintenance that may be necessary to avoid recurrence of faults.

For Phoenix, customer voice is of great importance and hence any customer feedback received by Phoenix is communicated directly to the Service Manager and to the Quality Control team at Phoenix for corrective and preventive action (CAPA).

Phoenix Milestones

Current Job Openings

Current Openings : Design Engineer – Mechanical Design Engineer – Electronics Sales Executives For More details : 

http://www.phoenixmedicalsystems.com/careers